How can we help?

Open My account & orders and select your order to see its status. Once your order has been dispatched, you will also receive a confirmation email with your tracking reference and a link to follow your delivery.

Delivery estimates depend on your destination, the items in your order and the shipping method. Enter your address in the cart shipping calculator to see the available methods and estimates, then check the confirmed options at checkout.

Enter your delivery address in the cart shipping calculator to see the available shipping methods and prices for your order. Your final shipping charge is confirmed at checkout before you pay.

Contact us as quickly as possible via live chat or email. We'll do our best to update your address before dispatch, but we can't guarantee changes once an order has left our warehouse.

First, check with neighbours or a safe location on your property. If the parcel still can't be found, contact us within 5 days of the marked delivery date and we'll look into it with the carrier.

Open My account & orders and enter the email address you used at checkout. Enter the six-digit code sent to that address. You do not need a password. If you are new to BashFashion, signing in creates your account.

Check that your email address is correct, then check your spam or junk folder. Request a new code on the sign-in screen and use the most recent email. If you still cannot sign in, contact our support team.

Your order is linked to the email address used at checkout. Check the address on your order confirmation, then sign in with that address. If the order is still missing, contact us with your order number.

Sign in to your account, open Profile and edit your details or saved addresses. You will need to verify a new email address. Updating a saved address does not change an order you have already placed. For an existing order, contact us as soon as possible.

We accept change-of-mind returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Full details are in our Refund Policy.

Email sales@bashfashion.co.uk with your order number and the reason for the return, and we'll guide you through the next steps.

For change-of-mind returns, return shipping is the customer's responsibility. If an item arrives faulty or damaged, we'll cover the cost — see below.

We're sorry to hear that. Contact us at sales@bashfashion.co.uk with your order number, a description of the issue, and photos or a short video, and we'll sort out a replacement or refund. Faulty and damaged items are covered by our 6-month guarantee.

Once we've received and inspected your return, we'll process your refund to your original payment method and notify you by email. See our Refund Policy for full details.

BashFashion is an independent retailer. Brand names identify the product brand or compatibility and do not imply affiliation or endorsement. Trademark Notice

Each product listing includes compatibility and specification details. If you're unsure, chat with us or email sales@bashfashion.co.uk and we'll help before you order.

If a product develops a fault within 6 months of delivery, contact us and we'll arrange a replacement or refund. This is in addition to your statutory consumer rights.

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed securely — we never store your card details.

For UK orders under £135, what you see at checkout is what you pay — no import duties apply. For orders over £135, import duties may apply on delivery. Full details are in our Shipping Policy.